| Accommodation Reservation
Please contact us at the following address for reservations: Email: infor@hanoijoyhotel.com
http://www.hanoijoyhotel.com
The reservation is validated only if you have received a confirmation of
Hanoi
Joy
Hotel and upon your payment of deposit
You can use a credit card to guarantee a reservation. However, your credit card will not be charged an advance deposit. But the total value of your reservation will be blocked on your credit card when we re-confirm your booking by email, fax or telephone.
Your credit card shall then be charged the blocked amount upon your check-in. We will send you a receipt of this amount on the same day. Amendments to your reservation must be notified to and agreed by: http://www.hanoijoyhotel.com
CANCELLATIONS AND CANCELLATION FEES
All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 7-days before the check-in date. In that case, we shall release the blocked amount on your credit card, without penalty. Otherwise, if you cancel your reservations 7-days or less to the check-in date, the cancellation fee equivalent to your reservation value of 01-night is charged due to hotel charges we incur for guest no shows.
Bookings
CHILD DISCOUNT: One child under 12 years is generally granted a reduction of 50% of the tour price, provided that he/she is accompanied by at least two full paying adults and stays in the same room. An extra bed is provided free of charge.
DEPOSIT: A deposit of 20% of the tour price per person is required upon confirmation of your booking. (If this amount is less than $100, a $100 per person deposit will apply) Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. The remaining balance of the tour price (80%) is due upon arrival in
Vietnam , payable at one of our office in
Hanoi or the others appointed in the confirmation
PAYMENT: Payment can be made by the following accepted methods: cash, credit card, wire transfer, telegraphic transfer, traveller cheques or combination. Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers). Our bank account details are as follows:
Account name: NGUYEN VAN SINH
Account number: 1082 0172 664021
Bank name: TECHCOMBANK
SWIFT: VTCB VN VX
Bank address: Techcombank Cua Nam-75 Trang Thi Str- Hanoi-Vietnam
Bank website: www.techcombank.com.vn
Credit card: For payment by credit card, 3.5% of expenses are charged by customer who has to fill in the form and make a copy of his credit card, then both documents must be faxed to the following number: (84.4) 9232902. The form and photocopy of your credit card must be sent to
Hanoi
Joy
Hotel which are regarded as the final and legal proof of your payment for
Hanoi
Joy
Hotel . As the payment has been made,
Hanoi
Joy
Hotel will draw up a confirmation which is handed out to the customer when he is arrived in
Vietnam .
CANCELLATION AND REFUNDS
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
• More than 14 days prior to departure: The total deposit paid to us (20% or US$ 100) will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
• Less than 14 days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.
UNUSED SERVICES
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
RESPONSIBILITY
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
Hanoi
Joy
Hotel , affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.
VALIDITY
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
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